Policies
Shipping & Returns
At Petal Research, we are committed to reliable, timely, and discreet delivery of all products.
Shipping
Rates & Free Shipping
- Free shipping on all orders over $200
- Orders under $200 are subject to standard shipping rates calculated at checkout
- Free shipping applies to U.S. addresses only
Order Processing
- Orders with all items in-stock ship within 24 hours of placement
- Orders placed on weekends or federal holidays ship the next business day
- Processing times may vary during high-volume periods
Tracking & Notifications
Once your order ships, you will receive a Shipment Confirmation email with your tracking number. Tracking information may take up to 24 hours to update after shipment.
Shipping Restrictions
- We currently ship within the United States and to Puerto Rico only
- International shipping will be announced if and when offered
- We are not responsible for delays caused by the carrier, weather, or incorrect address information provided at checkout
Returns & Refunds
Due to the specialized nature of our products, all sales are subject to the following policies.
Order Cancellations
- Orders may be cancelled prior to shipment for a full refund
- Contact us as soon as possible at contact@petalresearch.com
- Once an order has shipped, it cannot be cancelled
Returns Policy
- We do not accept returns on shipped products
- This policy ensures product integrity, quality control, and compliance with laboratory standards
- Approved refunds are processed within 2–5 business days to the original payment method
How Returns Work
Document the Damage
Take clear photos of the damaged product and packaging as soon as it arrives. Photo evidence is required for all damage claims.
Contact Us
Email contact@petalresearch.com with your order number and photos of the damage. We'll respond within one business day.
Get Your Replacement
Once we verify the damage, we'll ship a one-time replacement at no cost to you. All claims are subject to review.
- Products damaged during shipping (with photo evidence)
- Products that test below 98% purity upon independent verification
- Incorrect items received
- Reconstituted products
- Damage claims without photo evidence
- Products improperly stored after delivery
- Products without proof of purchase
- Change of mind or dissatisfaction
Replacement Timeline
Important Disclaimer
All products are sold strictly for research purposes. Petal Research is not responsible for any misuse, improper storage, or reconstitution of products. These products are not intended for human consumption.
Replacements are offered for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage or verified sub-standard purity.
By placing an order, you acknowledge and agree to this policy.
Volume & Special Orders
We welcome volume and special request orders.
If you require larger quantities, recurring supply needs, or products not currently listed, reach out and our team will be happy to assist.
- Larger quantities with volume pricing
- Recurring supply arrangements
- Custom or unlisted products
Intended Use & Compliance Notice
All products sold by Petal Research are intended for research use only in laboratory and institutional research settings. These products are not for human consumption.